FAQ
Our friendly support team are ready and waiting to help with any queries you have - just email hi@broken-society.com for a speedy response.
Here's some frequently asked questions in the meantime:
About Broken Society
Yes! We know that fast fashion is harming our planet, so we're obsessed with making sure that our clothing is ethically made and beautiful quality.
When you buy Broken Society clothing, it will always be:
- Ethically sourced and premium quality
- Printed fresh to order for virtually zero waste
- And then shipped in plastic-free packaging.
We are based in the UK and we print, pack and dispatch all of your orders from here!
Our checkout uses Shopify Payments, Paypal, Apple Pay and Google Pay for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know and they'll do everything in their power to fix the problem or give you a full refund.
Shipping
We’re currently covering all costs of additional duties on orders to the USA, so there’s nothing extra you’ll need to pay.
We ship to most countries!
Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it.
We are not able to ship to: Afghanistan, Iraq, Jordan, Yemen, Algeria, Angola, Burundi, Congo - Brazzaville, Congo - Kinshasa, Liberia, Libya, Nigeria, Sierra Leone, Somalia, South Sudan, Sudan, Togo, Zimbabwe, Brazil, Paraguay, Bosnia & Herzegovina, Montenegro, Serbia, Saudi Arabia
Typically we'll freshly print your item and dispatch it within 3 business days, but this can be longer during busy times.
We need 2-3 days to freshly print your item, and then once dispatched, you can expect your order within:
- 1-2 business days - UK
- 5-7 business days - Europe
- 5-7 business days - USA
- 10-15 business days - ROW
Shipping costs vary based on location and the type of shipping selected at checkout. Below are the costs for our most popular locations and shipping types. If you have any specific requirements, just drop us an email.
🇬🇧 United Kingdom
Get FREE standard UK shipping on all orders over £75!
Standard UK Shipping - £3.50
Express UK Shipping - £6.00
🇪🇺 Europe
Get FREE standard EU shipping on all orders over €90!
Standard EU Shipping (untracked) - €6.95
Tracked EU Shipping - €11.95
🇺🇸 United States
Get FREE standard US shipping on all orders over $125!
Standard US Shipping (untracked) - $10.00
Tracked US Shipping - $13.00
🌍 Rest of World
Standard Worldwide Shipping (untracked) - £7.00
Tracked Worldwide Shipping - £13.00
Your Order
As part of our zero-waste policy, we print each item fresh to order, so we encourage our customers to check our sizing / measurements guides to make sure that they get the right size first time around. Our team will also be on hand to give sizing advice, in case you wanted to chat to a human being. We can accept returns and exchanges within 30 days of purchase.
We're here to help! Find the live chat icon to the right of the screen -->