FAQ
Our friendly support team are ready and waiting to help with any queries you have - just email hi@broken-society.com for a speedy response
Here's some frequently asked questions in the meantime:
🎄Will my order arrive by Christmas? (UK)
Our order deadline for UK orders is the 15th December. After this date, we can't guarantee delivery in time for Christmas.
Are your products ethically made?
Yes! We know that fast fashion is harming our planet, so we're obsessed with making sure that our clothing is ethically made and beautiful quality.
When you buy Broken Society clothing, it will always be:
• Ethically sourced and premium quality
• Printed fresh to order for virtually zero waste
• And then shipped in plastic-free packaging
Where is Broken Society based?
We are based in the UK and we print, pack and dispatch all of your orders from here!
What countries do you ship to?
We ship to most countries!
Sadly there are some countries we're not able to ship to due to carrier restrictions, but we'll continue to work on it. We are not able to ship to: Afghanistan, Iraq, Jordan, Yemen, Algeria, Angola, Burundi, Congo - Brazzaville, Congo - Kinshasa, Liberia, Libya, Nigeria, Sierra Leone, Somalia, South Sudan, Sudan, Togo, Zimbabwe, Brazil, Paraguay, Bosnia & Herzegovina, Montenegro, Serbia, Saudi Arabia
Will my order be affected by Brexit?
Deliveries to UK addresses will not be affected. Deliveries to the EU for orders under €150 will not be affected, but for orders to the EU over €150 there may be import fees to pay.
To our EU customers: we love you guys, and thank you for bearing with us!
How fast is your turn around time?
Typically we'll freshly print your item and dispatch it within 3 business days, but this can be longer during busy times.
Is it secure and safe to checkout?
Our checkout uses Shopify Payments, Paypal, Apple Pay and Google Pay for 100% secure and safe transactions. We want you to love your items, so if anything you buy isn't perfect, just let our friendly support team know and they'll do everything in their power to fix the problem or give you a full refund.
How long will my order take to arrive?
We need 2-3 days to freshly print your item, and then once dispatched, you can expect your order within:
• 1-2 business days - UK
• 5-7 business days - Europe
• 5-7 business days - USA
• 10-15 business days - ROW
How much does shipping cost?
Shipping costs vary based on location and the type of shipping selected at checkout. Below are the costs for our most popular locations and shipping types. If you have any specific requirements, just drop us an email.
🇬🇧 United Kingdom
Get FREE standard UK shipping on all orders over £75!
Standard UK Shipping - £3.50
Express UK Shipping - £6.00
🇪🇺 Europe
Get FREE standard EU shipping on all orders over £75!
Standard EU Shipping (untracked) - £5.50
Tracked EU Shipping - £9.50
🇺🇸 United States
Get FREE standard US shipping on all orders over £100!
Standard US Shipping (untracked) - £7.50
Tracked US Shipping - £9.50
🌍 Rest of World
Standard Worldwide Shipping (untracked) - £7.00
Tracked Worldwide Shipping - £13.00
What's your returns policy?
As part of our zero-waste policy, we print each item fresh to order, so we encourage our customers to check our sizing / measurements guides to make sure that they get the right size first time around. Our team will also be on hand to give sizing advice, in case you wanted to chat to a human being. We can accept returns and exchanges within 30 days of purchase.
Have more questions?
We're here to help! Find the live chat icon to the right of the screen -->